Support & Guidance
At PairConnex, our team works proactively to ensure every event runs smoothly. From personalized guidance to responsive technical support, we make sure your experience remains reliable and worry-free.
Our services combine human expertise and technology to provide full support, before, during, and after your events.
Our team provides continuous platform monitoring and responsive email support for all clients.
- Fast answers to technical and operational requests.
- Daily tracking of potential issues to prevent disruptions.
- Included in all subscription plans.
With a proactive, human approach, we minimize technical surprises and ensure platform reliability. Every inquiry is handled with care, giving organizers the confidence they need for stress-free event delivery.
Every week, a dedicated member of our team offers up to one hour of personalized guidance to help you configure and optimize your platform.
- One-hour virtual session per week (non-cumulative).
- Strategic advice and configuration validation.
- Continuous training to build confidence and autonomy.
This human approach ensures every Enterprise client receives hands-on guidance and tailored recommendations. A concrete way to get the most out of the PairConnex event management platform while strengthening your internal efficiency.
(Enterprise Plans Only)
Throughout your event, our technical team remains on active standby to react instantly when needed.
- Target response time: under 15 minutes.
- Two assigned experts (product and technical).
- 8 hours of monthly standby included per event, with optional extra hours.
This remote presence guarantees smooth execution, continuous assistance, and rapid problem-solving. It’s peace of mind for organizers running large-scale or high-stakes events.
(Enterprise Plans Only)
When needed, a member of our team can travel to your event venue to provide on-site assistance.
- On-site technical help for attendees and exhibitors.
- Setup of registration desks and access control systems.
- Training and supervision of local staff.
Travel, meal, and accommodation fees may apply depending on location. This in-person presence strengthens efficiency and ensures a seamless experience for everyone involved.
(Enterprise Plans Only)
